Opening: Immediate Full-Time Position

Job Title: Client Service Representative

Location: Jackson Office

DUTIES & RESPONSIBILITIES:

• Provide an extraordinary Client experience to Clients of American River Bank promoting professionalism, confidentiality and the desire to assist.

• Actively promote American River Bank and develop Client relationships through maintaining your knowledge of the Bank's products and services.

• Receive checks and cash for deposit to saving and checking accounts within specified limits; examine checks for proper endorsement and negotiability for compliance with Bank Hold Policy and receipt of transactions.

• Cash checks and pay money from savings and checking accounts in accordance with Bank Policy.

• Accept loan payments, cash advances, incoming/outgoing wire transfers, loan advances/pay downs, stop payments, telephone transfers and credit ratings.

• Sell Cashier Checks.

• Respond to Clients' bookkeeping and account inquiries, providing accurate and timely information.

• May act as a member of a dual control team in processing mail, ATM, night drop and courier bags.

• Maintain Bank Standards for Cash Controls by:  balancing a cash drawer while maintaining assigned cash limits, safeguarding cash, teller stamps and terminal password.

•  Adhere to applicable regulations and policies including but not limited to: Bank Secrecy Act (BSA) and Anti-Money Laundering requirements, Privacy and protecting Client Information; Reg CC (UCF Holds); Reg E; Reg DD and USA Patriot Act.

• Daily, track referrals and recommendations using Connections.

• Balance branch, vault, ATM and teller cash.

• Responsible for daily input and balancing of NSF, Returned Items and Non-post Reports.

• Provide for signing authority, as assigned.

• Complete branch certifications and legal processes (i.e., levies, liens and subpoenas),
  as assigned or needed.

• Open new accounts: responsible for proper documentation of signature cards, insuring that appropriate legal documentation is received as required. Promptly and professionally respond to Client inquiries regarding American River Bank’s products and services.

• Knowledgeably discuss and assist Clients in determining the best products and services to meet their needs; referring Clients and potential Clients to appropriate personnel or departments as needed for additional services.

• May perform as a Notary.

• Assist with any associated task as requested, needed or assigned.
   

REQUIRED SKILLS:

• Excellent client service skills, with ability to communicate tactfully and listen attentively to Clients.

• Strong sales and cross sales interests and abilities with a persuasive, "selling” verbal communication style.

• Must be able to travel and work at any Amador American River Bank office. 

• Strong written communication skills with fine attention to detail.  

• Strong decision making capabilities with ability to perform the required functions, meeting the above qualifications, with minimal supervision.

• Proficient PC skills, including but not limited to, Windows, Word, Outlook, Excel and other standard software applications

• Ability to lift and transport bags or containers of coin and currency.

• Ability to count and handle large quantities of coin and/or currency for the purpose of verification as it relates to Client and bank transactions.

• Moderate use of various office equipment, including, but not limited to:  10-key, adding machine, MICR encoder, FAX, microfilmer, photocopier and Micro-film/fiche viewer for research and retrieval.

• Strong Understanding of Bank Regulations, including, but not limited to, BSA, Reg D, Reg DD, Reg CC, Reg B, etc.

• Ability to adapt to change.

• Heavy telephone usage.

The above description is not all-inclusive and American River Bank may change or modify this or any position as may be necessary.

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