JOB POSITION POSTING
Electronic Banking Specialist (with ACH Emphasis)

Opening: Immediate Full-Time Position

Job Title: Electronic Banking Specialist (with ACH Emphasis)

Location: Electronic Banking Department, Zinfandel Office

DUTIES & RESPONSIBILITIES:

  • Provide prompt, courteous service to the Clients, employees and departments of American River Bank and its affiliates, promoting professionalism, confidentiality, and the desire to assist.

  • Provide high-level technical assistance to Bank staff and Clients on ACH and Business Online Banking service offerings.

  • Perform daily data processing functions, including: electronic file transfers; posting of Online Banking, ACH, and Debit Card transactions; core banking system administration; and other related activities, including troubleshooting and technical support.

  • Process requests for adds, changes, research, and assistance related to ATM and debit cards, Online Banking, Mobile Banking, EFT/ACH transactions and services, automated voice response system, core banking system, and any other products or services managed by the Electronic Banking Department.

  • Monitor and reconcile bank control and General Ledger accounts; research entries as needed.

  • Process and respond to action items and Client communication generated online (stop payments, wire transfers, enrollment forms), as well as Client Service and inter-departmental e-mail; prepare Client and inter-departmental communication as needed.

  • Process claims of unauthorized EFT activity within mandated timeframes.

  • Prepare, update, and maintain written procedures.

  • Adhere to applicable Bank Secrecy Act (BSA) requirements, internal procedures, and Company Best Practices.

  • Back-up all functions in the department, and assist with any related task as requested, needed, or assigned.

REQUIRED SKILLS, CHARACTERISTICS AND ABILITIES

  • Strong Client service, verbal and written communications skills; strong inter-department communication and cooperation skills; knowledge of business letter formats and email etiquette; comfortable communicating with other financial institutions on sensitive matters.

  • Strong understanding of and comfort-level with electronic banking processes and terminologies (ACH, Debit Cards, Online and Mobile Banking, EFT Disputes and Data Processing); prior experience preferred.

  • Strong understanding of debits and credits as well as the concepts of audit trails and separation of duties; and transaction research.

  • Standard office skills such as: typing with accuracy and speed, business software applications, including Microsoft Windows, Outlook, Word and Excel; FAX; Photocopier; etc.

  • Strong computer/technical skills: intermediate troubleshooting (e.g., browser settings, file transfer issues), understanding of batch processing, transaction flow in a banking environment, and working in a thin-client or networked computer environment a plus.

  • Ability to multi-task, work independently and as part of a team, maintain focus and pay strong attention to detail.

  • Appetite for continuous learning; resiliency and a penchant for change.

  • AAP (Accredited ACH Professional Certification strongly desired).

The above description is not all-inclusive and American River Bank may change or modify this or any position as may be necessary.

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